Post by mondolsarker on May 2, 2024 5:27:19 GMT
Last Tuesday I attended the presentation of Paolo Fabrizio's new book, "The revolution of Social Customer Service", at the new OkNetwork headquarters in Legnano. In this post I'll tell you about the change that is transforming Customer Service in companies. Use social customer service to delight your customer. The quality of Customer Service is important to me, like every entrepreneur. The size of the company does not matter. Indeed, the smaller the company like mine, the more attention towards users is measured every day, without filters. Customer dissatisfaction doesn't take long to reach my desk. It is useless to invest time and resources to create an excellent e-commerce site or a professional blog if, after having conquered it, I cannot delight my customer with adequate assistance. And on every communication channel that he has chosen to contact me. Presentation of Paolo Fabrizio's book "The revolution of Social Customer Service" Tuesday 23 February 2016. Presentation of Paolo Fabrizio's book at the OkNetwork headquarters in Legnano.
Source: OkNetwork What is Social Customer Service? integrates Metal Coal Mining Email List social networks into customer service and conversations through these channels are public.” by Paolo Fabrizio Social Customer Service breaks down barriers Today, customers use social channels to communicate, express opinions and seek solutions. This change offers companies the opportunity to break down communication barriers with the consumer. A good reason to accept the challenge. But is my company capable of getting involved? Traditional customer service, which uses tools such as telephone, email and fax, is distant from the interlocutor. The use of social networks such as Twitter, Facebook and WhatsApp requires empathy and short response times.
Empathy is the ability to fully understand the state of mind of others, whether it is joy or pain. Empathy means "feeling inside", "putting yourself in the other person's shoes" - Wikipedia Social Customer Service requires training The Facebook badge attesting to high reactivityCommunicating on social media means keeping up to date with frequent changes on the web and organizing yourself accordingly. Here's an example. Last year, Facebook introduced a function that detects the page manager's ability to respond to comments quickly.
Source: OkNetwork What is Social Customer Service? integrates Metal Coal Mining Email List social networks into customer service and conversations through these channels are public.” by Paolo Fabrizio Social Customer Service breaks down barriers Today, customers use social channels to communicate, express opinions and seek solutions. This change offers companies the opportunity to break down communication barriers with the consumer. A good reason to accept the challenge. But is my company capable of getting involved? Traditional customer service, which uses tools such as telephone, email and fax, is distant from the interlocutor. The use of social networks such as Twitter, Facebook and WhatsApp requires empathy and short response times.
Empathy is the ability to fully understand the state of mind of others, whether it is joy or pain. Empathy means "feeling inside", "putting yourself in the other person's shoes" - Wikipedia Social Customer Service requires training The Facebook badge attesting to high reactivityCommunicating on social media means keeping up to date with frequent changes on the web and organizing yourself accordingly. Here's an example. Last year, Facebook introduced a function that detects the page manager's ability to respond to comments quickly.